We are here to provide you with the highest quality care in an environment filled with hope and healing. While you are with us, our focus is you. To serve you to the best of our ability and provide for you, we offer you the following special services:

“Fresh as a Daisy” Room Service

Please call extension 4021 anytime you would like to:

Request additional cleaning
Reschedule the usual daily cleaning to a more convenient time for you

“Fresh as a Daisy” was designed by our housekeeping department to accommodate individuals who need rest and do not wish to be disturbed. Alternative cleaning times can also be arranged for those who have visitors. Our regular cleaning services are available daily until 11 pm, however our housekeeping department remains available around-the-clock for special needs.

Lost and Found

Our security department maintains a lost and found service for our patients, visitors and employees. For service, please consult your nurse or call hospital security at 715.717.4375.

Newspapers

The Eau Claire Leader-Telegram, Pioneer Press and USA Today newspapers are on sale in our vending room on the lower level of the hospital near the Cafeteria.

Interpreter Service

Interpreter services may be arranged for those with impaired hearing or limited English language skills.

Mail

Items addressed to you will be delivered to your room and outgoing mail can be mailed for you if you wish. Stationery, cards and stamps can be purchased by calling our Gift Shop at 715.717.4231. Any items received after you have been discharged will be forwarded to your home address.

Telephone

Every room is equipped with a telephone. You can make direct calls outside the hospital by first dialing 9 and then the number. For long distance, you will need the assistance of the hospital operator. Charges for long distance calls will be billed to your home phone. Anyone who wishes to call you directly can obtain your number form our information desk at 715.717.4241.

Television

All rooms are quipped with a television. Some also have a VCR and DVD player for education uses, entertainment or relaxation.

Computer and Internet Access

Patients, family members and guests are welcome to use their personal laptops to connect to the hospital’s wireless Internet access, a service available in most areas of the hospital. You will need a wireless enabled device with a standard Internet browser and a Wi-Fi (802.11g or b) card. This wireless network will be either automatically detected, or you will need to configure your wireless adapter settings Windows Network section of the Control Panel (select “InnovationWithInspiration:” as the SSID).

Computers are also available in the first floor Center for Imaging and the Family Waiting Center on the hospital’s second floor. Wired network access for laptops is also available in the Community Auditorium in each podium and also in the floor network access boxes.

Health Information

Health-related information is also available on computers in the Community Health Information Room on the hospital’s lower level across from the Community Auditorium. The Community Health Information Room is open from 6 am to 8 pm, seven days a week with staff assistance available during normal business hours.

Information Regarding Access to Medical Records

If you, or a person you authorize, submit a Statement of Informed Consent, which can be obtained from our medical records department, you may:

Inspect your health records upon reasonable notice at any time during regular business hours (8 am to 4;30 pm, Monday through Friday)
Receive a copy of your X-ray reports or have your X-rays transferred to another healthcare provider of your choice. There is a minimal charge for copies.

Special Services