When it comes to measuring quality, high marks for patient satisfaction are among the most important considerations. Although the recommendations of neighbors and friends are helpful, they may reflect too heavily on an individual experience during one stay. A more accurate measure is patient satisfaction survey data. Because this data reflects the experiences of many people over a long period of time, it is more likely to be an accurate prediction of what your own
experience will be like.
Your experience is paramount at Sacred Heart Hospital. Because of this, we are nationally recognized for award-winning patient satisfaction. For more than two years, we’ve ranked in the top 1% in the nation for inpatient satisfaction compared to over 1,000 other hospitals (according to Press Ganey, the country’s largest hospital database of patient satisfaction survey data). In fact, in 2006, Sacred Heart Hospital received the prestigious Summit Award, Press Ganey’s highest honor for sustained patient satisfaction. More than 1,000 hospitals were surveyed for inpatient satisfaction and only 14--including Sacred Heart Hospital--were given the Summit Award. Of the 14 Award winners, we were among the top five ranking in the top 1% in the nation.
As a result of our reputation as a high-performing healthcare system, more than 200 hospital executives and leaders from around the country have visited Sacred Heart Hospital to attend benchmarking sessions to study our innovations and best practices in patient service. These sessions help other hospitals learn and implement new ideas to improve their own performance outcomes.
Why are we nationally known for having some of the “best of the best” practices in patient care and service? Our physicians, employees and volunteers have a constant connection to the Hospital Sisters’ healing Mission. Our standards and guiding principles result in behaviors that produce a culture of excellence throughout our organization. This constant connection to our Mission guides and sustains our commitment to providing you and future generations excellent and accessible healthcare.
When a hospital’s patients report receiving excellent service, it says a lot about clinical quality and safety and the staff. That’s why we survey our patients and ask them to tell us how we’re doing. Press Ganey Associates, a national survey and benchmarking organization, measures our patient’s satisfaction using detailed standardized questions. Our data is then compared with hospitals across the country. The following table shows where we stand. It includes the two most recent complete years of our inpatient satisfaction--we’re proud to be ranked in the top 1% in the nation and proud to receive national honors like the Summit Award.